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About Delivery, Order Times, Delivery Costs & Shipping

About Delivery, Order Times, Delivery Costs & Shipping

UK Mainland Standard Delivery

All Shipping is free on selected products only.Your order will be with you within 4 - 5 working days after the day you placed your order

          We do not store credit card details nor do we share customer details with any 3rd parties

  • Orders received before 12 noon, Monday to Friday will be dispatched the same day*, subject to stock availability.
  • Orders placed after 12 noon will be dispatched on the next working day*.
  • International Orders

    • Ireland and Mainland Europe - International Signed for Service (minimum 3-6 working days) = £9.99
    • Worldwide International - International Signed for Service (minimum 7 working days) = £9.99
    • We are unable to provide an exact time scale for delivery as this will depend on the postal network in your country.
    • Please allow up to 30 days for delivery before reporting an item as missing.
    • Orders will require a signature upon delivery.

Order Status

The current status of your order can be found by logging into your account. If you have not received your order within 10 working days of placing an order please call your local Royal Mail Sorting Depot and ask if they have a parcel for you. If they do not please call us.

What Happens if You're Out When Your Order is Delivered?

You have every opportunity to send your order to whatever address you choose. We cannot arrange a specific time for delivery - this is out of our hands. Should delivery be attempted when you are out, the post office or courier company will leave a card. You can then call them to re-arrange delivery, or go to the depot to collect the parcel yourself. Both couriers and the post office return parcels to us if you have not collected them (or if the address you used is not correct) within 21 days (please check with your local depot for accurate return times). If you have not collected the parcel in time and you ask us to send your order out again, there will be a £5 admin and postage charge to cover the costs involved and we will send out your order again once the original parcel has arrived back. Should you wish a replacement order to be sent out faster, you will need to pay in full for a new order plus the £5 charge and you will then be refunded for the old order when it is received back into our warehouse.

Can You Send to a Different Delivery Address?

Yes we can do this, simply add a new delivery address to your account (either through your account page or at the checkout)...you can have as many different delivery addresses as you need and they will stay on your account for future use.

De-bang - An alternative to smoking

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